Customer Service

Please note prices are subject to change.

Number: 221XMGT54201

Dates:November 16, 2022 Other Dates

Meets: W from 8:30 AM to 12:30 PM

Location: CMI 215

Cost: $99.00

OR
Common understanding of customer serivce, types of customers and the impact your communication style and emotions have on the customer exhange; tools for improvement; common language.

How important are our customers? Have we lost our focus? Does your organization sense the urgency and importance for customer service excellence training? Whether you deal with customers daily, weekly or on occasion, this customer service excellence training will help with awareness of the importance of our customers (internal and external). Learning how to deal with customer needs, wants and expectations, along with our daily tasks, can affect our overall performance and relationships with our customers. This half day course will help bring customer service excellence focus back to your organization. This course engages students in an interactive session for customer service excellence training in different settings such as, telephone, face-to-face, email and remote/virtual. Regardless of the type of industry, type of communications medium, where your customer is located, or your product, this customer service excellence training is a must for your organization.

Whose job is Customer Service Excellence? Everybody, Always!

Fee: $99.00
Hours:4.00
CEUs:0.40

CMI 215

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