Emergency Dispatch 9-1-1

Please note prices are subject to change.

Number: 181XEMS50702

Dates:September 8 - December 15, 2018 Other Dates

Meets: Sa from 9:00 AM to 1:30 PM

Location: BMC 171

Cost: $499.00

OR
The profession of public safety dispatching is exciting, challenging and rewarding.

The requirements for public safety dispatching jobs vary greatly by agency and area of the country. This course will cover the basics to get a person started in the field of dispatching. This course will conclude with a 12 hour mentor rotation with a dispatcher.

A dispatcher may be required to perform one or all of the following tasks:
* Take telephone calls from the public, both for emergency and non-emergency incidents, and/or administrative units of the agency
* Dispatch units to incidents, both emergency and non-emergency
* Track the status of units, vehicles and equipment
* Greet citizens who come to the front counter
* Process prisoners in the jail or lock-up
* Perform clerical work related to incident reports and officer activity

Pay rates for dispatchers vary greatly. Call takers might start at $14,000/year while supervisors may earn up to $40,000/year.

Course Modules:
* Role of the telecommunicator
* Basic telephone skills
* Basic radio skills
* Interpersonal communication
* Technology
* Legal issues
* Customer service
* Stress and stress management
* Teamwork
* Documentation
* Safety

PREREQUISITES:
* Type minimum of 35 wpm.
* Have a high school diploma or GED.
* Customer service oriented, organizational skills and ability to multi-task a must.
* Background check needed.
* Sign a Statement of Understanding.
* CPR class included.

PAYMENT PLAN AVAILABLE!

AFTER REGISTERING, CONTACT Renee Rubner AT 250-8637 REGARDING BACKGROUND CHECK AND STATEMENT OF UNDERSTANDING.

Notes:

MUST sign Statement of Understanding after register, see Renee Rubner in BMC 176. MUST have background check done before class starts. Front desk of the Buck Mickel Center has the form. Required TextS: 911 Emergency Communications Manual, 5th edition, available at Greenville Technical College bookstore, approximate cost $85 AND BLS Provider Manual, 2015 Edition, approximate cost $16. Class meets Saturdays from 9:00 AM to 1:30 PM. CPR class included. Student must purchase a BLS Healthcare Provider book at the GTC bookstore to bring to class (approximate cost $16) and read the book before class. Observation mentor rotations with a dispatcher will be scheduled with students individually.
Fee: $499.00
Hours:72.00
CEUs:7.20

BMC 171

Buck Mickel Center, Room 171
Economic Development and Corporate Training
Greenville Technical College
216 S. Pleasantburg Drive
Greenville, SC 29607
(across from the University Center/McAlister Square/ARC)
864-250-8800

http://gvltec.edu/BuckMickel/

Date Day Time Location
09/08/2018Saturday9 AM to 1:30 PM BMC 171
09/15/2018Saturday9 AM to 1:30 PM BMC 171
09/22/2018Saturday9 AM to 1:30 PM BMC 171
09/29/2018Saturday9 AM to 1:30 PM BMC 171
10/06/2018Saturday9 AM to 1:30 PM BMC 171
10/13/2018Saturday9 AM to 1:30 PM BMC 171
10/20/2018Saturday9 AM to 1:30 PM BMC 171
10/27/2018Saturday9 AM to 1:30 PM BMC 171
11/03/2018Saturday9 AM to 1:30 PM BMC 171
11/10/2018Saturday9 AM to 1:30 PM BMC 171
11/17/2018Saturday9 AM to 1:30 PM BMC 171
12/01/2018Saturday9 AM to 1:30 PM BMC 171
12/08/2018Saturday9 AM to 1:30 PM BMC 171
12/15/2018Saturday9 AM to 1:30 PM BMC 171

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