Basic Service Skills Program Certificate Program-Entry Level

Please note prices are subject to change.

Number: 212XCHI53401

Dates:March 1-5, 2021 Other Dates

Meets: M, Tu, W, Th and F from 9:00 AM to 4:00 PM

Location: CHI 141

Cost: $395.00


Students learn basic service skills to apply upon an entry-level server position. This is a one-week program with hands-on experience for a student who has not been trained in professional service skills. This program will include understanding the fundamentals of etiquette, manners, salesmanship and professionalism. Students will also earn a ServSafe Food Handler certification and a TIPs certification.

What to expect
This one-week, five-day program includes four hours of service training and two hours per day with professional life skills and ServSafe Food Handler sanitation certification training. An orientation before the class starts includes a pretest to review current knowledge and establishes a baseline for measuring success.

Learn basic service principles, including but not limited to the following:

  • Uniform requirements and ownership
  • First 90-day sacrifice
  • Learning menus, preparation methods and your 6 o'clock
  • Salesmanship and tactfully presenting specials
  • Understanding and addressing allergy and food restrictions
  • Basic serving procedures and techniques, understanding table numbers and seating numbers, approaching the table and managing first impressions
  • Setting the table properly
  • Tray service
  • Point-of-sale basics
  • TIPS certification training
  • Responding to and taking advantage of constructive criticism
  • Seating guests, taking reservations and learning names
  • Professional life skills, including budgeting, shopping, dining etiquette, interviewing and more
  • ServSafe Food Handler certification
  • Clearing and resetting tables
  • Managing customer complaints
  • Accommodating large table walk-in customers and table arrangement

Frequently Asked Questions (FAQ)

Is financial assistance available for the program?
Yes! Scholarships and need-based financial assistance are available!

What will I learn?
You'll learn essential skills for "front of house" (service), plus professional life skills for success in the hospitality industry.

Are books and class materials provided?
Yes. We provide everything you need.

Are meals provided?
Yes! You'll be eating lunch at CHI every day of class.

May I miss a class?
No. As this is an intensive job training program, every day of training is important. Students must attend every class to earn a certificate of completion.

Fee: $395.00

CHI 141

Truist Culinary & Hospitality Innovation Center 141 Greenville Technical College 556 Perry Avenue Suite B114 Greenville SC 29611
Date Day Time Location
03/01/2021Monday9 AM to 4 PM CHI 141
03/02/2021Tuesday9 AM to 4 PM CHI 141
03/03/2021Wednesday9 AM to 4 PM CHI 141
03/04/2021Thursday9 AM to 4 PM CHI 141
03/05/2021Friday9 AM to 4 PM CHI 141