The Greenville community is Desparately seeking Dispatchers! Take steps now to enter the exciting, challenging, and rewarding profession of public safety dispatching!

The requirements for public safety dispatching jobs vary greatly by agency and area of the country. This course will cover the basics to get a person started in the local field of dispatching.

A dispatcher may be required to perform one or all of the following tasks:

* Take telephone calls from the public, both for emergency and non-emergency incidents, and/or administrative units of the agency
* Dispatch units to incidents, both emergency and non-emergency
* Track the status of units, vehicles and equipment
* Greet citizens who come to the front counter
* Process prisoners in the jail or lock-up
* Perform clerical work related to incident reports and officer activity

Pay rates for dispatchers vary greatly. Call takers might start at $37,000/year while supervisors may earn up to $45,000/year.



Course Modules:

* Role of the telecommunicator
* Basic telephone skills
* Basic radio skills
* Interpersonal communication
* Technology
* Legal issues
* Customer service
* Stress and stress management
* Teamwork
* Documentation
* Safety

PREREQUISITES:

* Type minimum of 35 wpm.
* Have a high school diploma or GED (must provide copy).
* Customer service oriented, organizational skills, and ability to multi-task a must.
* Background check needed.
* CPR class included.

FUNDING AVAILABLE FOR THOSE WHO QUALIFY!

AFTER REGISTERING, CONTACT Renee Rubner AT 250-8637 REGARDING BACKGROUND CHECK and other requirements. Please note enrollment deadline is one week prior to start date--allow extra time for funding applcation-inquire with Renee if interested.

Required TextS: 911 Emergency Communications Manual, 6th edition, available at Greenville Technical College bookstore, approximate cost $125 AND most recent AHA BLS Provider Manual, approximate cost $20. Class meets Saturdays from 9:00 AM to 1:30 PM. CPR class included. See required text listed above. Observation mentor rotations with a dispatcher will be scheduled with students individually.

Fee Breakdown