Managing Conflict in a Medical Facility
Please note prices are subject to change.
Managing interpersonal differences isn't always easy. Sometimes the tension is visible in the form of back-biting rivalry, bickering, and resentment. Sometimes it can be more subtle with stored-up anger as an undercurrent. In this course you will learn strategies to resolving conflicts and build your confidence to be able to deal with the most difficult tasks.
Upon successful completion of this course, you should be able to:
--Understand the basic principles of conflict management
--Discover new strategies for managing conflict
--Practice using a four-phase process for managing conflict
Student will receive log-on instructions by email within 2-3 business days after registering.
Required Text available at Greenville Tech bookstore: "Managing Conflict"
Sorry, this course is inactive. Please contact our office to see if it will be reinstated, or if alternative classes are available.