Telephone Etiquette for Medical Personnel
Please note prices are subject to change.
Proper telephone etiquette is one of the hardest things for people to value highly. Each of us uses the phone everyday and we communicate in comfortable styles we have always used. If quality customer services matters to you, then the quality of your telephone contact with customers is vital. In this course you will learn how to focus your efforts on putting quality customer service first as well as being able to adjust to the customer's needs and that is proper telephone etiquette.
Upon Successful completion of this course, you should be able to:
--Recognize the importance of providing high quality customer service
--Practice proper telephone techniques
--Improve listening and questioning skills to clarify customer needs
--Establish action plans to improve telephone skills and customer service
Student will receive log-on instructions by email within 2-3 business days after registering.
Required Text available at Greenville Tech bookstore: "Telephone Courtesy and Customer Service"
There are still openings remaining at this time.