Advanced Service Skills - Certificate Program

Workforce Pathways Grant funding is available to cover the cost of QuickJobs training! For more information, sign up for a virtual informational session today.

Call (864) 250-8835 or email chi@my.gvltec.edu for more information.

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CHI’s QuickJobs Advanced Service Skills program is designed to build on your existing skills as an experienced server, helping you to become a more refined, knowledgeable and polished hospitality professional. Over the course of eight half-days, you’ll have the opportunity to think through the elements of exceptional service and what draws customers back again and again. This course focuses on navigating a variety of service settings and understanding customers for effective suggestive selling and building your confidence in handling real-world challenges.

You’ll also have the opportunity to complete TIPS alcohol-service training and earn a ServSafe Food Handler certificate. To close out the course, CHI’s chef-instructor will work with a wine industry professional to teach every element of excellent wine service. You’ll learn how the growing process affects wine varietals, evaluate wine from the world’s major wine regions, and learn how to suggest food and wine pairings more effectively.

WHAT TO EXPECT
This two-week, half-day program includes professional life skills and ServSafe Food Handler sanitation certification training.

Learn advanced service skills, including but not limited to the following:

• Day One: What Is Good Service? Understanding the Essentials
  The elements of effective, efficient service
  Begin TIPS training for responsible alcohol service
• Day Two: Dining Room Setup and Service Styles
  Buffets, banquets and other service settings
  Place settings, napkin folding and clearing tables
  Preventing bad service habits
• Day Three: Dining Room Management
  Respecting the chain of command
  Teamwork and time management
  Understanding customers and responding to complaints
  Suggestive selling
• Day Four: Essential Wine Knowledge
  Review the key wine countries and regions
  Discuss major wine varieties
  Evaluating the wine label
• Day Five: Evaluating Wine
  Pairing wine with foods
  Decanting fine wines
  Suggestive selling, continued
• Day Six: Understanding Mixology, Spirits and Beer
  Review the major types of spirits and beers
  Discuss classic and modern mixology
  Pairing spirits and beers with foods
• Day Seven: ServSafe Food Handler
  Complete TIPS (Training Intervention Procedures for Serving Alcohol Responsibly)
• Day Eight: ServSafe Food Handler

Frequently Asked Questions (FAQ)

Is financial assistance available for the program?
Yes! Grant funding and need-based financial assistance are available!

What will I learn?
You'll learn essential skills for "front of house" (service), plus professional life skills for success in the hospitality industry.

Are books and class materials provided?
Yes. We provide everything you need.

What’s the dress code for the advanced service program?
You will need to wear a neat, clean uniform consisting of dark slacks, a button-up shirt, and closed-toe, non-slip black shoes. You may instead wear your current service job uniform if it is similarly neat and professional.

Are meals provided?
For one-week (full-day) programs, CHI will provide lunch every day of class. For two-week (half-day) programs, no lunch is provided.

May I miss a class?
As this is an intensive job training program, every day of training is important. Students must attend every class to earn a certificate of completion, but accommodations may be made for students who are already ServSafe and/or TIPs certified.

POLICIES AND PROCEDURES

• Children under the age of 18 must be accompanied by a parent or legal guardian. Please, no children under the age of eight.
• Note that grilling courses may take place indoors during inclement weather.
• For the latest on weather-related delays and cancelations, visit Greenville Technical College’s policies on inclement weather.
• Allergies and Dietary Restrictions: While every effort is made to accommodate food allergies, CHI is a teaching facility that includes the preparation of all foods. Please be aware that our menu items may contain or come into contact with common allergens such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Please call (864) 250-8835 if you need to request accommodation for any allergies or dietary restrictions.
• Please visit About CHI >> CHI Policies & Procedures at www.CHIgreenville.com to learn more about dress code requirements designed for your safety during class.

COVID-19 REMINDERS

• Facemasks covering nose and mouth are required for all college visitors, students and employees.
• Please do not bring extra guests.
• When you arrive, proceed to the restrooms to wash your hands properly for 30 seconds. Hand sanitizer is throughout the building, however, washing hands is the best way to remove and kill pathogens.
• For updated information, please check reopening plans and guidelines to the college’s response to COVID-19.

Fee Breakdown